Need support?
We're here to help.
For help with Bite, Bite POS or Bite AI, get in touch with our team.
Email the Bite team
Tell us which app you're using and what happened. Include the restaurant name and your device or app version when relevant. You can attach screenshots in your email.
Opens your email app. If you use webmail, write to the address above. Nothing is sent from this page.
Find the right help
A few useful places to start.
An order, reservation or refund
Contact the restaurant directly for changes to an order or reservation, food questions or refund requests. The restaurant can check your visit and payment. If the problem is with the Bite app, email our team with a description and the order reference, if available.
Contact Bite app support ↗Opening a restaurant menu
Scan the restaurant's QR code with your phone camera and open the link. If it won't open, check your internet connection or ask the restaurant for its menu link. Tell us the restaurant name if you still need help.
Bite POS or Bite AI
Include the restaurant name, the device you're using, the app version and when the problem happened. For an interrupted payment or receipt, check the outcome before trying it again.
Contact business support ↗Your account or personal information
Email our team for account access, correction or deletion requests. Tell us which Bite service your request concerns. We may need to verify your identity; don't include your password.
Contact the privacy team ↗ How to delete your account ↗